It is MediaSoft Pro, ("MediaSoft Pro," "we", "our" or "us") policy to respect your privacy regarding any information we may collect while operating our websites.

This Privacy Policy describes what information we collect, how we use the information and how you can control what you provide us.

This Privacy Policy also incorporates our Security Policy, our GDPR FAQ, our Cookie Policy and our Third Party Infrastructure Policy.

What information is collected

Information you provide us

MediaSoft Pro may collect the following personally-identifying information:

  • contact information including name, email address, username and billing address
  • interactions such as manage purchased products including secure download option
  • preferences or settings that determine a consistent experience on our service
  • provide coupon to renew expired products
  • manage product support topics and asked questions
  • feedback or requests for support
  • user content, to the extent that you choose to input personally-identifying data as part of images, comments, and other content that you post to or through our service

The amount and type of information that MediaSoft Pro gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at MediaSoft Pro to provide a username and email address. Those who engage in transactions with MediaSoft Pro – by purchasing a paid products either directory or via third party software vendors are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.

Information we collect automatically

Like most website operators, MediaSoft Pro collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. MediaSoft Pro’ purpose in collecting non-personally identifying information is to better understand how MediaSoft Pro’ visitors use its website. From time to time, MediaSoft Pro may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. MediaSoft Pro uses cookies to help MediaSoft Pro identify and track visitors, their usage of MediaSoft Pro website, and their website access preferences. MediaSoft Pro visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using MediaSoft Pro website, with the drawback that certain features of the MediaSoft Pro website may not function properly without the aid of cookies.

Aggregated Statistics

MediaSoft Pro may collect statistics about the behavior of visitors to its websites. For instance, MediaSoft Pro may monitor visitors behaviour and interaction with our various softwares, products, services and their support on the MediaSoft Pro website.

How information is used

MediaSoft Pro uses information it collects to deliver MediaSoft Pro' service to you and continuously enhance your experience. If you are a registered user of a MediaSoft Pro website and have supplied your email address, MediaSoft Pro may occasionally send you an email to tell you about new product updates, product renewal notices, responses on your support tickets, asked questions, submitted queries and feedbacks, or just keep you up to date with what’s going on with MediaSoft Pro and our products. We primarily use our product blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

With whom information is shared

MediaSoft Pro uses certain third-party services to enhance your user experience, collect public-information about visitors and collect and process payments securely.

MediaSoft Pro discloses personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on MediaSoft Pro’ behalf or to provide services available at MediaSoft Pro’ websites, and that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country. By using MediaSoft Pro’ websites, you consent to the transfer of such information to them.

Additionally, MediaSoft Pro may disclose personally-identifying information only in response to a subpoena, court order or other governmental request, or when MediaSoft Pro believes in good faith that disclosure is reasonably necessary to protect the property or rights of MediaSoft Pro, third parties or the public at large.

MediaSoft Pro will not rent or sell personally-identifying information to anyone.

Business Transfers

If MediaSoft Pro, or substantially all of its assets, were acquired, or in the unlikely event that MediaSoft Pro goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MediaSoft Pro may continue to use your personal information as set forth in this policy.

How you can control the information we collect

MediaSoft Pro collects personally-identifying information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with MediaSoft Pro. MediaSoft Pro does not store sensitive information like credit card details that are entered at the time of purchase via third party software vendor (user redirected to third party vendor "Share-it") as payment processor, and we only store the necessary references to your account such that we can securely interact with our payment processor. You can control which information you supply at any time, with the caveat that it may prevent you from engaging in certain website-related activities.

EU personal data

If you are located in the EU, United Kingdom, Lichtenstein, Norway, Switzerland, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) related to your personal data, as further described below. MediaSoft Pro will be the controller of your personal data processed in connection with the service.

Accessing, correcting, and deleting your personal data

You have certain rights with respect to your personal data, and we want to help you review and update your information to ensure it is accurate and up-to-date.

If you have a MediaSoft Pro account, you can accomplish most of the following by logging into your account. For more information or any additional requests you can contact us via support@mediasoftpro.com.

  • Access: You can request more information about the personal data we hold about you and request a copy of such personal data.
  • Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Erasure: You can request that we erase some or all of your personal data from our systems. If you wish to erase all of your personal data, you can sign in and delete your user account from the account settings page.
  • Portability: You can ask for a copy of your personal data in a machine-readable format.

How information is protected

MediaSoft Pro takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. Your account is protected by a password you set and are responsible for keeping safe. When entering information into our system such as passwords or financial information, all if this is done securely using SSL.

International privacy laws

If you are using our service from outside of the United States, please be aware that you are sending data, including personally identifying information, to the United States where our servers are located. That information may then be transferred within the United States and then transferred back out of the United States to countries outside of your residence, depending upon the type of information and how it is stored by us. Our collection, storage and use of your personal information will at all times continue to be governed by this Privacy Policy.

Children and our services

Our services are not directed towards children and you may not use our service if you are under the age of 13. You must also be old enough to consent for the processing of your personal data in your country. In certain countries, we may allow a parent or guardian to consent for you on your behalf.

Privacy Shield

MediaSoft Pro is in the process of self-certifying under Privacy Shield. In a future version of this Privacy Policy, a Privacy Shield policy will be incorporated. Learn more about the benefits of Privacy Shield here.

How you may contact us

MediaSoft Pro has a "Data Protection Person" who is responsible for matters relating to privacy and data protection. You may reach us with any inquiries or concerns with regards to this privacy policy here:

MediaSoft Pro, Inc.
support@mediasoftpro.com

Privacy Policy Changes

MediaSoft Pro may change its Privacy Policy from time to time, and in MediaSoft Pro’ sole discretion. MediaSoft Pro encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Effective as of 12-01-2018.